Staff Training & Development Plan

💲 Price: $2,750 (One-time)
Optional: Add quarterly refreshers for $750/session.

Overview

Revenue cycle success depends on the people behind the process. Thrive’s Staff Training & Development Plan is a comprehensive program designed to improve accuracy, accountability, and efficiency across your team. This goes beyond one-off webinars—we deliver targeted instruction, live coaching, and reference tools tailored to your payer mix, specialty, and staffing structure.

Ideal for clinics with growing teams, new hires, workflow gaps, or inconsistent performance across departments.

What’s Included

• Pre-training skills assessment & knowledge baseline review
• Three (3) custom virtual training sessions delivered live over Zoom
  • Session 1: Front-Desk & Eligibility
  • Session 2: Charge Capture & Coding Basics
  • Session 3: Denials, Appeals, and Clean Claims
• Role-specific coaching for staff (billing, clinical, coders, front office)
• Access to Thrive’s Training Toolkit, including:
  • Slides and printable checklists
  • Policy templates
  • Job aids for eligibility, clean claims, and documentation
• 30-minute post-training implementation consult
• Optional: Training evaluation report with staff performance feedback

How It Works

1. After purchase, you complete a brief intake on team size, payer mix, and performance challenges.
2. Thrive develops a customized training curriculum and schedules your sessions.
3. Training is delivered virtually via Zoom with live interaction, examples, and guided practice.
4. Afterward, your team receives tools, templates, and coaching follow-up options.

ROI & Benefits

• Standardize workflows and eliminate inconsistent practices
• Improve claim accuracy, speed, and documentation quality
• Reduce denials from front-end and coding errors
• Build confidence and skills among all RCM contributors
• Prepare new hires faster with repeatable training structure

Timeline & Delivery

• Training sessions scheduled within 10 business days
• Tools delivered via secure download folder
• Post-training consult delivered within 5 days of final session

Compliance Note

All training and templates follow HIPAA, CMS, and payer-specific documentation standards. A signed BAA is provided for all training clients.