Privacy Policy

Privacy Policy
Effective Date: 2025
Website Name: Thrive Revenue Cycle (https://thriverevenuecycle.com/)

1. Introduction

Thrive Revenue Cycle (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard data when you visit our website (https://thriverevenuecycle.com/), contact us, or use our services. It applies to all visitors, users, and customers globally. By using our site, you agree to these practices. Please read carefully.

2. Data We Collect

We collect information directly from you and automatically through technology:

Identifiers:
- Name, email, phone number, job title, practice name.
- Sources: Contact forms, service inquiries, newsletter sign-ups.
Commercial Data:
- Service interests (e.g., AR clean-up, denial audits), payment details (for paid services).
- Sources: Service request forms, payment processors.
Technical & Usage Data:
- IP address, browser type, device information, pages visited.
- Sources: Cookies, analytics tools (e.g., Google Analytics), server logs.
Third-Party Data:
- Publicly available practice information (e.g., from healthcare directories).
- Sources: Business partners, referrals.

3. How We Use Your Data

We use your information only for legitimate purposes:

To respond to inquiries about our services (e.g., free RCM assessments).
To deliver and invoice services (e.g., denial audits, staff training).
To improve our website and tailor content (e.g., analyzing page visits).
To send updates about industry trends, promotions, or policy changes (with your consent).
To comply with laws (e.g., tax reporting, HIPAA for consulting engagements).

4. Data Sharing

We do not sell your data. We share it only when necessary:

Service Providers:
- HIPAA-compliant tools (e.g., Zoom for Healthcare), payment processors (e.g., Stripe/PayPal), analytics platforms.
Legal Obligations:
- If required by law (e.g., court orders, fraud investigations).
Business Transfers:
- If Thrive merges, acquires, or sells assets (you will be notified).

5. Data Storage & Security

Retention: We keep data only as long as needed (e.g., client records for 7 years for compliance).
Protection: We use industry-standard safeguards:
- Encryption (data in transit and at rest).
- Access controls (only authorized personnel).
- HIPAA-compliant platforms for consulting work (e.g., secure cloud storage).

6. Your Rights

Depending on your location (e.g., GDPR/CCPA), you may:

Access or delete your personal data.
Opt out of marketing emails (via unsubscribe links).
Limit how we use sensitive information.
To exercise these rights, contact us at [Insert Contact Email/Address]. We respond within 30 days.

7. Cookies & Tracking

Essential Cookies: Needed for site functionality (e.g., login sessions).
Analytics Cookies: Track visits to improve our site (you can disable these).
Manage preferences via your browser settings or our cookie consent banner.

8. Special Cases

Children’s Privacy: We do not target or collect data from children under 16 (COPPA compliant).
International Transfers: Data may be processed in the U.S. or other locations. We use EU-US Data Privacy Framework safeguards where required.

9. Contact Us

For privacy questions, requests, or complaints:
Email: clientsuccess@thriverevenuecycle.com
Mailing Address: 301 3rd St SE #6, Rice, MN 56367

10. Policy Updates

We update this policy periodically. Changes will be posted on this page with a revised effective date.

11. Governing Law

This policy is governed by the laws of Minnesota, USA.