Turn Patient Balances Into Predictable Revenue.
The Payment Shield™ equips your team with a proven patient collections system—standardizing estimates, workflows, and payment conversations so you collect more, faster, without hurting patient trust.
❗ The Reality for Most Practices
Patient responsibility is the most unpredictable part of your revenue cycle.
- Inconsistent estimates → surprise bills, patient disputes
- Delayed or manual follow-up → long A/R cycles
- Staff discomfort → unclear conversations, under-collection
- No workflows → write-offs grow, trust erodes
Without a system, your patient revenue turns into margin loss.
When to Choose The Payment Shield™
✅ You want a step-by-step collections process your staff can actually follow
✅ You need upfront estimates and clear payment conversations
✅ Your patient A/R days are climbing and write-offs are increasing
✅ You want to protect revenue without hiring outside collection agencies
The Cost of Not Acting
⚠ Lost cash flow from delayed or uncollected balances
⚠ Staff burnout from chasing overdue accounts manually
⚠ Patient dissatisfaction due to unclear or surprise billing
⚠ Higher write-offs that erode your bottom line
Meet The Payment Shield™
The Payment Shield™ is a plug-and-play Patient Collections Toolkit designed for healthcare teams. From pre-service estimates to payment plan templates, it gives your staff the scripts, workflows, and tools they need to collect consistently and confidently.
Choose the DIY toolkit for immediate implementation, or upgrade to include a training session that equips your staff with the confidence to use it effectively in real-world patient conversations.
How It Helps Leaders
🔍 Standardize Patient Collections – Ensure staff follow the same proven process
💬 Build Confidence – Give your team empathetic scripts for financial conversations
📈 Accelerate Cash Flow – Shorten A/R days and improve balance recovery
⚖ Reduce Write-Offs – Minimize the need for collections agencies
🛡 Improve Patient Experience – Transparent estimates prevent disputes and confusion
What’s Included
💳 Payment Shield™ – Core Toolkit – $425 One-Time
Collect Patient Balances with Confidence.
A ready-to-use system for predictable patient collections—includes estimate templates, empathetic scripting, workflows, and trackers to boost revenue and reduce write-offs.
✔ Patient Estimate Templates
✔ Collections Workflow Map
✔ Script Library for Financial Conversations
✔ Payment Plan Templates
✔ Patient A/R Dashboard (Editable)
💳 Payment Shield™ – Plus Training – $599 One-Time
Train Your Team to Collect with Empathy—and Results.
Everything in the Core Toolkit, plus a 60-minute training session with live coaching, real-world scenarios, and best practices.
✔ Everything in the Toolkit
✔ 60-Minute Virtual Training
✔ Live Q&A and Troubleshooting
✔ Real-World Scenarios & Coaching
✔ Align Staff to Thrive’s Proven Collections Model
Results You Can Expect
- Faster patient collections and reduced A/R days
- Lower write-offs and fewer balances sent to collections
- Staff more confident in patient payment conversations
- Predictable revenue from patient responsibility
Our staff used to dread financial conversations. With the scripts and training, they now approach it with confidence—and collections have never been higher
Mona R.
RCM Director
Pricing Options
Boost your front desk and billing collections with The Payment Shield™ — a ready-to-use patient collections toolkit. Includes proven scripts, editable templates, mini-training, and a tracking dashboard to increase payments without hurting patient relationships.
A DIY toolkit that equips your team with structured workflows, templates, and compliance guides to strengthen billing performance and reduce avoidable denials.
Full DIY Patient Collections Toolkit
💳 Payment Shield™ – Plus Training
Everything in the Toolkit, plus hands-on training and guided sessions to ensure your staff can confidently apply best practices and maintain long-term revenue cycle improvements.
Zero-Risk Guarantee
If your Payment Shield™ doesn’t give your team at least two new actionable improvements in patient collections within 30 days, we’ll credit your investment toward any other Shield™ product or service.