Latest posts
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š§¾ The Front Desk Revenue Drain: How Inaccurate Data Entry Wrecks Clean Claims
First Impressions MatterāTo Payers, Too The front desk is your patient’s first touchpointābut itās also where many revenue leaks begin. A misspelled name.An outdated insurance ID.A missing referral or authorization. These may seem like small clerical mistakesābut they cause big problems downstream. In fact, up to 80% of denied or rejected claims can be traced…
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Beyond the Write-Off: How to Prevent Avoidable Patient Bad Debt
Itās easy to chalk up patient balances to bad debt and move onābut doing so quietly drains long-term revenue and damages patient trust. The real issue isnāt patients refusing to pay; itās the systemic breakdowns in communication, timing, and expectation-setting that make payment unlikely from the start. As high-deductible plans continue to rise and patients…
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š Training Fatigue: Why Annual Compliance Training Isnāt Enough
The Problem with the Once-a-Year Approach Letās face it: most annual compliance training is forgettable.Employees click through generic modules, pass a quiz, and move onāonly to forget 80% of what they learned within a few weeks. In high-risk environments like billing, coding, patient access, and clinical documentation, this leads to: Annual training may check the…
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š©ŗ Time to Talk TAT: Why Turnaround Time Should Be a KPI in Your Revenue Cycle
What Is Turnaround Time ā and Why Does It Matter? Turnaround time (TAT) refers to the time it takes for a task or process in the revenue cycle to be completed from start to finish. Whether it’s submitting a claim, receiving a payment, responding to a denial, or obtaining prior authorization ā the speed of…
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The $500,000 Lesson: Why Every Revenue Cycle Team Must Document Like Lawyers
How Clear Notes in EHRs Save Revenue, Reduce Call Volume, and Win Appeal “A hospital lost $497,000 because a front desk note simply said ‘insurance verified’ instead of including the verification number. The judge called it ‘insufficient evidence’ – and that’s becoming the rule, not the exception.”* Why Your EHR Notes Are Now Legal &…
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Front Desk Staff: Your Secret Weapon Against Claim Denials (2025 Edition)
How to Transform Patient Access Teams Into Your First Line of Defense The $87,000 Front Desk Mistake “A busy orthopedic clinic lost $87,000 in one quarter because front desk staff weren’t verifying Medicare Advantage plan changes at check-in. Every single claim was denied for eligibility – and all were preventable.” Your front desk staff handle…