A Build Billing Confidence. Train Smarter, Deny Less.
The Training Shield™ equips your staff with live coaching, role-specific training, and practical tools—so they collect revenue accurately and consistently, every time.
The Reality for Most Practices
Most clinics don’t lose revenue because of bad payers—they lose it because of inconsistent staff training.
- Front desk staff miss eligibility errors that trigger denials
- Billers guess on appeal language or payer rules
- Coders and providers don’t align on documentation requirements
- New hires are left to “figure it out” without structured onboarding
- Leaders can’t measure staff skills until mistakes show up in A/R
Without consistent, expert training, errors multiply—and preventable denials pile up.
When to Choose The Training Shield™
✅ Your team struggles with repeated denial patterns
✅ You’re onboarding new hires without a standardized training plan
✅ Your revenue cycle roles overlap, creating confusion and rework
✅ You want staff to feel confident handling payer rules and tough conversations
✅ You’d rather train once—with tools you can reuse again and again
The Cost of Not Acting
⚠ Preventable denials from eligibility, coding, or documentation mistakes
⚠ Lost staff productivity while they “learn by trial and error”
⚠ Inconsistent workflows across billing, coding, and front desk teams
⚠ Audit risk when staff aren’t aligned on compliance standards
Meet The Training Shield™
The Training Shield™ is Thrive’s targeted staff development solution—built for real RCM teams.
We deliver tailored, role-specific training sessions that address your team’s weak points, supported by templates, job aids, and live coaching. Add microtrainings for rapid-fire denial fixes on specific payer, coding, or compliance topics.
How It Helps Leaders
🔍 Identify Skill Gaps – Assess your team’s strengths and risks before training
🧑🏫 Train With Purpose – Live coaching for front desk, billing, coders, and clinical staff
🛠 Equip Staff – Checklists, templates, and SOPs they can use immediately
📈 Reduce Denials – Training tied directly to denial prevention and claim accuracy
⚖ Stay Compliant – Sessions built on CMS, payer, and audit standards
📈 Results You Can Expect
✔ Staff aligned on billing logic and payer rules
✔ Denials reduced across eligibility, charge entry, and documentation
✔ Faster, structured onboarding of new team members
✔ Role-specific confidence with fewer escalations
✔ Leaders equipped with re-usable tools to sustain performance
“We used to train by trial and error. Thrive’s Training Shield gave us structure, tools, and confidence—our denials dropped within weeks.”
Eric A.
RCM Director
🧠 What’s Inside
Every Training Shield™ plan is built around practical, payer-aligned, job-specific knowledge—not vague theory.
| Feature | Description |
|---|---|
| 📊 Skill Gap Snapshot | Pre-training review to target key risks by role |
| 🧑🏫 Role-Specific Coaching | Live Zoom training for front desk, billing, coding, or providers |
| 🛠 Training Toolkit | Includes slides, SOPs, job aids, checklists, and templates |
| 🧠 Microtrainings | Denial-specific booster sessions for high-risk topics |
| 📈 Implementation Consult | Post-training support call to ensure team adoption |
| 🎯 Staff Certification | Built-in accountability quizzes and completion tracking |
| 📃 Optional Report | Summary evaluation of performance & learning retention |
Pricing Options
Ideal for clinics with growing teams, new hires, workflow gaps, or inconsistent performance across departments.
30-minute live session focused on one high-risk denial, with tools your staff can use right away.
🎯 Fix One Denial Fast. Train for Targeted Impact.
A complete onboarding and workflow training solution to reduce denials, increase accuracy, and strengthen team skills.
🧠 Train Every Role. Build Confident, Consistent Staff.
Quarterly Refreshers (add-on)
Session
Quarterly updates to keep your team aligned with new payer rules, evolving denials, and workflow changes.
🔄 Stay Sharp. Stay Compliant. Stay Ready.
These Thrive products are perfectly aligned and can be offered as add-on packages for training reinforcement or automation:
Templates to match payer logic + editable scripts
Pair with Appeals Microtraining
📋 SOP Starter Kit™
Prewritten SOPs for workflows (eligibility, charge entry, coding)
Pair with Any Training Plan
Visuals to help providers and coders align CPTs with documentation
Pair with Coding Training
📂 Onboarding SOP Kit
Printable, editable onboarding checklist + task-based workflows
Pair with New Hire Bootcamp
Zero-Risk Guarantee
If your Training Shield™ sessions don’t deliver at least two clear, measurable improvements in staff accuracy or denial prevention, we’ll credit your investment toward Navigator Shield™ or another Thrive service.