Silver Plan – Denial Defense & Staff Uplift

💲 Price: $3,500 / month
Minimum 3-month term. Month-to-month after.

Overview

The Silver Plan is built for practices that are ready to reduce preventable denials, improve billing accuracy, and empower their internal team. With Thrive’s structured denial audit system and interactive microtrainings, your staff becomes sharper—and your collections more reliable.

Best for:

• Practices with frequent front-end or coding errors
• Clinics onboarding new staff or expanding services
• Groups tired of reactive denial handling
• Teams needing education, not just oversight

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What’s Included

• Everything in Bronze Plan, plus:
• Quarterly Denial Audit (sample review + root cause analysis)
• Denial prevention plan with protocol updates
• Quarterly Virtual Staff Training (front-desk, billing, or coding focus)
• Q&A hour or office hours post-training
• Customized workflow handouts or cheat sheets
• Monthly report with additional denial breakdowns

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Deliverables

• Denial Audit Summary PDF with actionable insights
• One live training session per quarter (recorded + slides)
• Monthly oversight report (Bronze Plan format + denial addendum)
• Updated SOP recommendations if needed
• Optional training recap for leadership

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How It Works

1. Thrive begins with your current denial data and process flow
2. Quarterly audits flag patterns, payer trends, and root causes
3. Your staff receives targeted training based on audit findings
4. You gain actionable insights and real-time team uplift

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ROI & Benefits

• Fewer avoidable denials = improved cash flow
• Empowered staff = fewer costly mistakes
• Customized training = higher knowledge retention
• Ongoing oversight = less guessing and more action
• Documentation = improved compliance posture

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Compliance Note

All staff support and training is HIPAA-compliant and structured under a BAA. Denial samples do not include PHI and are anonymized when reviewed.